Return or Exchange with ZAFUL is no problem

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Size, color or other problems cannot satisfy all the needs of shopaholics. So, it is not an uncommon phenomenon to read the host of customer complaints. Likewise, like an online shopping store, ZAFUL also suffers from similar customer negative reviews. Among them, one typical complaint about ZAFUL is related to return issues. It does bother customers when they purchase something online but unluckily the goods they received do not satisfy them.

Can I return it?

Can I conduct an exchange?

Will I get a refund?

How can I do that?

Such questions always worry customers and hence result in plenty of complaints.

To improve customers’ satisfaction and remove customer complaints, ZAFUL has updated its return policy along with the simplicity of the process.


ZAFUL offers a 30-day warranty for all products. From the day you receive the item you have 30 days to contact ZAFUL in order to return your product.

Here are 2 IMPORTANT WARRANTY NOTES you should know:

  1. All returns must be reviewed and authorized by ZAFUL Customer Service Team. Once ZAFUL approves the return, you will be provided with an RMA form. Returned items without RMA form will not be accepted. ZAFUL does not guarantee a refund for unauthorized returns.

So you should contact ZAFUL Customer Service, and describe your problem with a clear picture taken in good lighting or record a short video. Send these details to ZAFUL Support Center along with your order number and SKU (product) number. What you do is aimed to get an RMA form.

  1. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

According to the rules, it’s recommended not to cut trademarks or tags immediately when you receive goods. Check and try them on without cutting the trademarks or tags.


Please note that the following items are beyond ZAFUL’s Return Policy: clearance items, discounted items, intimates, underwear, socks, tights, swimwear, earrings, and all items listed under the swimwear, hair accessories and beauty categories.

So please take it into careful consideration before you add the above items to your cart.

Related: How to Contact ZAFUL Customer Service

Size problem

Size problem is universal for each e-commerce company. Take a closer look at ZAFUL’s size charts. It is better to choose your size based on the size chart and measurements, unique for each product and offered on each product page right next to the sizes.

Moreover, different products on ZAFUL come from different suppliers. Therefore, when you are looking for your size, make sure you choose on the basis of your BWH (bust, waist, and hip) measurements as well as ZAFUL’s Size Guide.

If you forget to check the size chart and choose the wrong size, contact ZAFUL customer service and ask for a return or an exchange. In this case, you should pay the shipping fee for this return. But if ZAFUL made a mistake on the size chart, ZAFUL will cover it.

Related: How to Find Your Size on ZAFUL

How long will it take until I get my refund?

ZAFUL states that refunds will be processed within approximately 7 to 10 business days after they receive your return. The exact time can vary and is subject to the individual payment provider.

Likewise, the above solution is equally applicable to color quality or other problems.

Shopping online always comes with some risks. So, before you make a purchase, you’d better read nearly all the notes on the site carefully, and you will be satisfied with your order.

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Return or Exchange with ZAFUL is no problem